Returns & Refunds

Last updated: September 22, 2026

Our guarantee

We stand behind the quality of our beef. If something is not right with your order, contact us within 7 days of delivery and we will make it right.

Perishable products

Because our products are perishable, we generally cannot accept physical returns of food items for safety reasons. Instead, we resolve issues with a replacement or refund.

How to report a problem

Email beef@shipleyfarmsbeef.com or call 828-484-1872 with your order number and a description (photos help) of the issue.

Eligible issues include items damaged in transit, incorrect items, or quality concerns reported promptly. Because beef is perishable and travels in insulated packaging with a limited cold window, some situations are limited by our Shipping Policy, including deliveries to an incorrect or incomplete address and deliveries that were not claimed and refrigerated promptly after they arrived. Where this policy and our Terms of Service differ on a consumer food order, this policy governs. If you are not sure whether your situation is covered, contact us and we will look at it with you.

Refunds

How an approved refund reaches you depends on how you paid.

Paid by card at checkout: the refund goes back to the card you used. Please allow several business days for it to appear on your statement.

Wholesale accounts billed on terms: we issue a credit to your account rather than a refund to a payment method. The credit appears on your next invoice or statement.

Paid with a gift card, or part gift card and part card: contact us and we will confirm how your refund will be returned before we process it.

Cancellations

Orders may be changed or canceled before they enter packing and shipping. Contact us as soon as possible if you need to make a change.

Because our beef is cut by hand and sold by actual weight, most orders are not charged when you check out. We place a temporary authorization hold slightly above your estimated total, then charge your card for the exact weight we pack, normally when your order is packed. Orders made up only of fixed-price items are charged in full at checkout.

So if your order is canceled before we pack it, there is usually nothing to refund, because your card was never actually charged. The pending amount you may see is an authorization, not a charge. It is not money we have taken, it will not appear as a refund on your statement, and it drops off on its own, typically within about a week. If you are not sure which applies to your order, contact us and we will tell you exactly what was held, what was charged, and when.

Questions? Contact Shipley Farms at beef@shipleyfarmsbeef.com, 828-484-1872, or 1699 Linville Creek Rd., Vilas, NC 28692.